Job Responsibilities

• Provide technical support and troubleshooting assistance to end-users
• Develop, update and maintain technical documentation, user guides and training materials
• Participate in all IT projects, providing support to ensure successful implementation
• Handle the operations and maintenance of IT infrastructure
• Plan and implement system and servers’ upgrades and expansions
• Handle onboarding and offboarding procedures
• Assist in IT asset lifecycle, including procurement, inventory management and asset tagging
• Provide offsite support as and when required
• Assist in ad-hoc IT duties as and when required

Job Requirements

• Background in Information Technology, Information Systems or a related field
• Possesses 3 to 5 years of IT support experience in a multi-device environment (Windows & Mac)
• Knowledge of networking fundamentals (LAN, WAN, VPN, firewalls, DNS, DHCP)
• Excellent problem-solving skills and a service-oriented mindset
• Expected to work the necessary hours to complete duties/ fulfill responsibility
• Offsite support, travelling to outlets or external venues may be required
• Possess a positive attitude to learn and grow with the company
• Good disposition, interpersonal, meticulous and detail oriented
• Able to work independently

Benefits

At Karim Group, we believe work should be rewarding — both professionally and personally. When you join our team, you’ll enjoy:

• Annual cash flexible benefits
• Birthday leave to celebrate your special day
• Training and development opportunities
• Fun and engaging events
• An environment that offers exposure across different brands

You’ll be part of a vibrant, passionate team — with opportunities to learn, contribute meaningfully, and make a greater impact in this hospitality and lifestyle company.