Job Responsibilities
- Perform check in and check out duties in accordance to the Hotel’s P&P Standards
- Update guest information into Hotel PMS system
- Filing of guest registration cards into Guest In House folders for check in guest
- Filing and storage of guest registration cards for check out guests
- Checking and charging of daily arrivals, guest in house and future bookings via Hotel PMS and various OTAs (Online Travel Agent) according to Hotel P&P standards
- Checking of daily arrivals and departures, ensuring that rooms/capsules are blocked and prepared for guest arrivals
- Perform checks on cleanliness of public areas and other guest areas such as dorms, guest toilets, public areas etc
- Check pantries and topping up of pantry amenities
- Preparing and sending of daily hotel reports to relevant parties nightly
Job Requirements
- Independent and adaptable
- Self-confident and makes an effort to be well-groomed and tidy
- Excellent communication and organizational skills
- Previous work experience as a hotel front desk agent, receptionist or similar role is preferred, but will train the right person.
- Commitment to work a 5 day work week including shifts and weekends.
- Experience with property management and digital softwares such as CloudBeds or Opera will be a huge plus! Experience managing online travel agent websites such as Booking.com and Agoda work is an advantage
Benefits
At Karim Group, we value our Operations team members who bring our hospitality to life every day. When you join us, you’ll enjoy:
- A 5-day work week
- Competitive salary package
- AWS (13th-month salary)
- Annual cash flexible benefits
- Annual leave starting from 14 days
- Staff meal benefits
- Birthday vouchers to celebrate your special day
- Company welfare initiatives and team events
Join a supportive and vibrant team where every role contributes to creating outstanding guest and customer experiences.