Step inside and the city fades, unveiling a house of rooms where heritage and craftsmanship guide every experience. It is a place to drink well and belong, where each visit becomes a weave of moments, places, and people.

We are seeking an experienced and service‑driven General Manager (Bar) to lead a premium beverage‑led hospitality venue located within the historic House of Tan Yeok Nee. This role oversees the full guest journey, operational excellence, team leadership, commercial performance, and brand standards.

The General Manager (Bar) is the primary floor leader who ensures exceptional guest experiences across every shift and drives the venue’s commercial success.

You will collaborate closely with the Head Bartender, who manages day‑to‑day bar execution, while you oversee the full venue operation, people, revenue, and guest experience.

Responsibilities

1. Leadership, Culture & Standards

• Lead service excellence with strong floor presence during peak hours.
• Uphold and coach service behaviours: warmth, confidence, discretion, precision.
• Maintain SOPs for service, operations, cleanliness, cash handling, and guest recovery.
• Run daily and weekly rhythms: walk‑throughs, training, pre‑shift briefs, post‑service reviews.

2. Guest Journey Ownership

• Manage the complete guest experience from reservations to farewell.
• Oversee seating strategy, pacing, guest flow, and VIP hosting.
• Lead guest recovery and service recovery standards.
• Monitor feedback across channels and drive operational improvements.

3. Commercial Performance

• Lead financial performance: forecasting, labour planning, productivity, and revenue targets.
• Present venue results at monthly P&L and revenue meetings.
• Govern pricing, comps, discounts, and approvals.
• Drive revenue through utilisation, pacing, reservations strategy, and programming.

4. Team Building & People Management

• Lead recruitment, onboarding, coaching, and performance management.
• Partner with Head Bartender on bar staffing and trials.
• Foster strong team culture and retention.
• Manage scheduling, leave, and expenses via the PayDay system.

5. Operating Model Management

• Ensure smooth execution for a bar‑led venue with offsite food production.
• Maintain standards for timing, communication, dispatch, and quality control.
• Ensure menus and service language set accurate guest expectations.

6. Compliance, Safety & Risk

• Ensure compliance with licensing, responsible service, safety, and documentation.
• Oversee cash handling, POS governance, and incident reporting.

7. Supplier & Purchasing Governance

• Manage supplier relationships, ordering, receiving, storage, and invoice accuracy.
• Maintain maintenance routines and escalate capex needs with justification.

8. Programming, Partnerships & Brand Reputation

• Approve event programming, partnerships, and collaborations.
• Ensure thorough planning, run sheets, and post‑event reviews.
• Maintain consistent brand representation and venue tone.

9. Collaboration with Head Bartender

• GM owns: venue standards, commercial outcomes, staffing, compliance, and guest journey.
• Head Bartender owns: bar execution, beverage quality, bar SOPs, bar inventory.
• Shared: pricing decisions, programming, and guest recovery escalation.

10. Any other duties as assigned

Measurables

• Standards consistency across all shifts
• Revenue and profitability performance against plan
• Labour productivity without service drift
• Guest recovery outcomes
• Team retention and capability progression
• Compliance confidence: incident readiness, documentation discipline, and audit hygiene
• Smooth integration of the food model: timing, quality, and guest understanding

Requirements

• Proven GM experience (or strong AGM ready-now) in premium hospitality, ideally beverage-led.
• Strong floor leadership: confident hosting presence, calm judgement, and the ability to coach standards in real time.
• Commercial competence: labour planning, cost control, pricing governance, disciplined weekly rhythm.
• High operational discipline: SOP ownership, cleanliness standards, incident reporting, and consistent follow-through.- Strong people leadership: recruitment, onboarding, performance management, and culture building.
• Comfortable working peak nights, weekends, and being visibly present when it matters.
• Bonus (not required): Strong working knowledge of Teochew culture and hospitality cues, with the ability to translate them into guest-facing touches respectfully and naturally.

Benefits

At Karim Group, we value our Operations team members who bring our hospitality to life every day. When you join us, you’ll enjoy:

• A 5-day work week
• Competitive salary package
• Bonus
• Annual cash flexible benefits
• Annual leave starting from 14 days
• Staff meal benefits
• Birthday vouchers to celebrate your special day
• Company welfare initiatives and team events

Join a supportive and vibrant team where every role contributes to creating outstanding guest and customer experience